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Your Business. Your Workflows. Our Help Bringing It Together.

You can create an AXITRAQ account in minutes. Making it work well across your business takes planning, reliable data and time to get the details right.

AXITRAQ Concierge gives you hands-on help from the team behind the platform. We work directly with you to bring across existing information, configure your workflows and prepare your people to use the system confidently.

Whether you need help getting started or support with a broader rollout, we shape the implementation around your business.

Two colleagues reviewing a dashboard on a laptop and printed records during an AXITRAQ setup session

Make Progress Without Putting Everything on Your Team.

Your people already have a business to run. Finding time to organise data, build forms, configure reports and learn a new platform can stretch even an experienced team.

Our role is to take on the setup work we know well, while involving your people in the decisions that need their knowledge.

You provide the operational context. We bring platform expertise, practical implementation experience and AI-assisted tools to help prepare, configure and test the system.

Together, we build towards a setup that supports the way your business works.

Two people reviewing printed asset records beside a laptop showing an equipment register

Practical Help Where It Makes the Biggest Difference.

Bring Your Existing Data Together.

Useful business information is often spread across spreadsheets, accounting systems, equipment registers and other applications.

We help identify what needs to come across, prepare it for import and check the resulting records with your team.

Depending on your requirements and the available source data, this may include:

  • Asset records from existing registers and depreciation schedules
  • Stock lists, item codes and supplier catalogues
  • Employee, contractor, client and supplier records
  • Supporting documents and agreed historical information

We work with you to identify duplicates, gaps and inconsistent records before they become problems in the new system.

Validate Invoice Capture With Your Suppliers.

AXITRAQ combines AI vision and document extraction technology to read supplier invoices, delivery dockets, credit notes and service reports. The capture process has been developed and tested using hundreds of varied supplier documents.

As part of your implementation, we test representative documents from your own suppliers and check that key details are captured consistently, including item codes, descriptions, quantities, prices, tax and totals.

Where an unfamiliar layout or document variation needs further attention, we investigate, refine and retest the capture process.

Support continues beyond the initial setup. AXITRAQ flags unfamiliar document formats for attention and provides a pathway for your team to submit capture issues directly to us for prompt review.

Your team remains in control of reviewing and approving captured information before purchases are finalised.

Build Your Forms and Checklists.

We help turn your existing paperwork and operational requirements into practical digital forms.

This may include pre-start checks, inspections, job checklists, SWMS forms and other records your team uses regularly.

We work through the questions, required fields and supporting evidence with you, then test the forms with the people who will use them.

Tailor Reports and Dashboards.

The information your team needs should be easy to find and useful for the decisions they make.

We work with you to configure reports and dashboards around agreed priorities. Where required and included in the scope, this can extend to tailored payroll export reports or custom dashboard widgets.

The aim is to give the right people a clear view of the information they need, without unnecessary manual collation.

Configure Your Day-to-Day Workflows.

We help set up the structure behind your operations, including teams, permissions, assets, rates and the workflows you choose to introduce.

Together, we work through how information moves from one stage to the next: from quoting and scheduling to field records, purchasing, approvals and invoicing.

Where accounting or payroll connections are part of the implementation, we help configure and test the agreed transfers.

Prepare Your Team to Use It.

A successful setup needs to make sense to the people using it.

We provide practical guidance based on your own configuration and day-to-day tasks. This can include working with administrators, supervisors and field staff so each group understands the parts of AXITRAQ relevant to their role.

We also agree on the support needed during the transition and after handover.

How an Implementation Comes Together.

1

Understand Your Business.

We begin with a conversation about your operations, existing systems and priorities.

What is creating the most administration? Which information needs to move across? Who will use the platform, and what do they need from it?

This gives us a practical starting point for the implementation.

2

Agree on the Scope and Plan.

We define the work to be completed, the information required from your team and the outcomes we will review together.

The plan sets out responsibilities, priorities, pricing and an indicative timeline. Any custom development or onsite work is identified separately.

You may choose to begin with one part of the business or plan a wider implementation in stages.

3

Prepare the Data and Configure the System.

We work through the agreed imports, settings, forms, reports and workflows.

Your team helps resolve questions about the source information and confirms that the configuration reflects how the business needs to operate.

4

Test With Real Work.

Before expanding the rollout, we test representative jobs, invoices, forms and reports with your team.

This is where we check that information is captured correctly, approvals work as intended and outputs meet the agreed requirements.

Issues and adjustments are worked through before the next stage.

5

Train, Roll Out and Refine.

We help your team begin using the agreed workflows, with support during the transition.

Where a staged rollout makes sense, we introduce additional areas as your people and data are ready. We then review the setup with you and agree on any further work or ongoing assistance.

Support That Works Around Your Location.

We provide consultation and secure remote assistance so we can work closely with your team wherever practical.

Onsite consultation and implementation support may also be available, depending on your location and the scope of the project.

The access required, working arrangements and any onsite or travel costs are agreed with you in advance.

Built Around the Help You Need.

Some businesses need assistance importing records and building their first forms. Others need a coordinated implementation across multiple teams, systems and locations.

Concierge services are scoped to suit that difference.

Implementation effort depends on the volume and condition of your data, the workflows involved, any custom requirements and the availability of the people making decisions.

We agree on the scope and pricing before work begins. Additional requests are discussed before the scope is expanded.

Invest in a Setup Your Team Can Use.

The value of implementation support comes from reducing the time your people spend preparing data, working through unfamiliar settings and correcting avoidable setup issues.

Working directly with the AXITRAQ team gives you access to platform knowledge and tools that can make that process more efficient.

Our focus is a practical outcome: a system your team understands, records you can work with and workflows that support your business.

Let’s Talk About Your Implementation.

Tell us what you use today, what you want to improve and where you would like help.

We’ll work with you to identify a sensible starting point and outline the support needed to move forward.

Frequently Asked Questions

Do we need Concierge to use AXITRAQ?

No. You can set up AXITRAQ yourself. Concierge is an additional service for businesses that want hands-on help with some or all of the implementation.

Can you bring information across from our existing systems?

We can assess available exports and records and help prepare supported information for import. What can be migrated depends on the source system, data quality and agreed scope.

Can you work from our asset depreciation schedule?

A depreciation schedule can be a useful starting point for an asset register. We review the available information with you and identify any additional operational details needed.

Can you build our forms, reports and dashboards?

Yes. We can help configure forms, checklists, reports and dashboards around your requirements. Custom development, where needed, is assessed and scoped separately.

How much time will our team need to contribute?

Your team will need to provide source information, explain key processes and review the setup. We agree on these responsibilities during planning so the work can move forward without unnecessary interruptions.

How long does implementation take?

Timing depends on the scope, data preparation, custom requirements and availability of your team. We provide an indicative timeline after reviewing your needs and can plan a staged rollout where appropriate.

Is Concierge included in our subscription?

Concierge is a separately scoped service. Implementation pricing and any ongoing support arrangements are agreed before work begins.

Can you visit our premises?

Onsite assistance may be available depending on your location and project requirements. Availability and associated costs are discussed during scoping.

What happens if AXITRAQ does not read a supplier document correctly?

AXITRAQ has been developed and tested across a broad range of supplier documents, but new layouts and variations can still require adjustment.

If a document is not captured correctly, your team can submit it through the support pathway for investigation. We review the issue, refine the capture process where needed and test the result to improve consistency for that document format.

Captured information remains subject to your team’s review and approval before finalisation.